Passenger Guidelines - Better Service - NI Railways

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Ensuring prompt departure

To ensure the prompt departure of trains from main stations, customers are asked to:

C3k train on platform

Purchasing tickets

Customers boarding at main stations will not be permitted to pass the ticket barrier or board any train without first purchasing a valid ticket for their journey.
Weekly and Monthly Ticket holders can purchase their tickets up to 4 days in advance of the expiry date of their current ticket. By doing this you can avoid the queues on Monday mornings and at the start of the month.
Please be aware that once the train doors have closed station staff have no way of gaining access to the train and the ticket barriers will be closed.
To allow all passengers to board the train safely, ticket barriers at main stations will close 1 minute prior to departure time.

Passenger purchasing ticket

Enterprise Trains

To ensure prompt departure of Enterprise trains:

Last ticket sales will be sold five minutes before advertised departure time of train from platform.
Ticket barriers will close two minutes before train departure.

Thank you for travelling with NI Railways and assisting us to improve the punctuality of rail services.