The following policies are in the interest of passenger safety, comfort and service efficiency. These policies reflect customer preferences from an extensive consultation process. 

Pet/Animal Policy

• Pets may be carried FREE of charge on our trains.
• All animals must be carried in their appropriate pet cage, with the exception of assistance animals.
• Cages and/or assistance animals are not permitted to occupy a seat.

Bicycle Policy

• All bicycles (subject to the conditions below) will be carried FREE of charge on trains.
• Bicycles will not be permitted on trains prior to 0930 hours Monday to Friday.
• Up to 4 full sized bicycles can be carried at any one time within the designated bicycle area. Space will be allocated on a first come first served basis, in the designated area, and at the discretion of the Conductor. There is NO bicycle reservation system.
• There are NO travel restrictions nor limit to the number of ‘folding bicycles’ we can carry, provided they are completely folded down.
• Tandems, tricycles, motorcycles, mopeds, motorised cycles and scooters are not permitted on any train.
• Bicycles will not be carried during periods of bus substitution.
• Bicycle parking shelters are available at many main stations throughout the rail network.

No Smoking Policy

• It is not permitted to smoke in any NI Railways building or on board any train.

Penalty Fares Policy

• Passengers travelling without a valid ticket and who have had an opportunity to purchase one will be issued with a penalty fare.
• The Penalty Fare for NOT having a ticket will be £20 plus the full single fare for the journey made. Alternatively offenders may be prosecuted resulting in a criminal conviction. Maximum penalty £1000.

Alcohol Policy

Passengers are not permitted to carry alcohol on board Bangor, Larne, Portadown/Newry, Londonderry and Portrush local trains.

CCTV

• CCTV cameras are now installed on C3k trains and at selected locations. Images are recorded and monitored for your safety and to help prevent crime.
• This scheme is controlled by Translink.
• For further information telephone 028 9075 9110

NI Railways reserves the right not to carry any passengers who are in breach of these policies, cause discomfort or otherwise be a nuisance to other rail users or cause damage to railway property.

For further details phone our Contact Centre: 028 90 66 66 30 Monday - Friday 7am to 8pm, Saturday & Sunday 8am to 6pm.

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