Monitoring Results - Translink
Monitoring Results
Metro Observation Ratings (Buses)
| Reliability |  |
98 |
| Punctuality of departures | |
99 |
| Punctuality of arrivals | |
89 |
| Standing within acceptable limits | |
100 |
| Staff wearing full uniform | |
98 |
Metro Individual Customer Performance Ratings (Buses)
| Punctuality | |
64 |
| Cleanliness of buses | |
67 |
| Comfort of seating | |
74 |
| Availability of seating | |
71 |
| Standing time | |
80 |
| Heating/Ventilation | |
74 |
| Lighting on buses | |
81 |
| Non-smoking (passengers) | |
93 |
| Non-smoking (drivers) | |
92 |
| Helpfulness of staff | |
70 |
| Value for money | |
64 |
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