Ulsterbus Observation Ratings (Buses) (%)
| Reliability |
100 |
| Punctuality of departures |
100 |
| Punctuality of arrivals |
96 |
| Standing within acceptable limits |
100 |
| Staff wearing full uniform |
98 |
Ulsterbus Individual Customer Performance Ratings (Buses) (%)
| Punctuality |
81 |
| Cleanliness of buses |
78 |
| Comfort of seating |
81 |
| Availability of seating |
81 |
| Standing time |
92 |
| Heating/Ventilation |
81 |
| Lighting on buses |
86 |
| Helpfulness of staff |
82 |
| Value for money |
69 |
Ulsterbus Observation Ratings (Stations) (%)
| Queuing at peak periods |
98 |
| Queuing at off-peak periods |
100 |
| Staff wearing full uniform |
94 |
| Speed of answering telephone |
79 |
| Helpfulness of telephone staff |
86 |
Ulsterbus Individual Customer Performance Ratings (Stations) (%)
| Cleanliness of stations |
84 |
| Cleanliness of toilets |
78 |
| Availability of seating |
81 |
| Comfort of seating |
71 |
| Lighting |
86 |
| Heating |
80 |
| Directions for passengers |
85 |
| Information on delays |
78 |
| Helpfulness of staff |
86 |
| Time taken to answer queries |
86 |
| Catering & vending machines |
80 |